Refund policy
Return & Refund Policy
At RIKAI, we create garments with intention and care. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- All tags and original packaging must be intact
- Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Items that have been worn, altered, or damaged after delivery
How to Initiate a Return
To start a return, please contact us at: support@rikai.us
Include:
- Your order number
- The item(s) you wish to return
- Reason for return
If your return is approved, we will provide instructions for the next steps.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing depending on your provider
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item or size, we recommend returning your original purchase and placing a new order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at: support@rikai.us
We will make it right.
Final Notes
RIKAI reserves the right to refuse returns that do not meet the above conditions.