Shipping policy

Shipping Policy

At RIKAI, every order is handled with care and intention. Below are the details regarding our shipping process.

Processing Time

Orders are typically processed within 1–3 business days.

Please note:

  • Orders are not processed on weekends or holidays
  • During launches or high-demand periods, processing times may be extended

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic (U.S.): 3–7 business days
  • International: 5–14 business days

Delivery times are estimates and may vary depending on the carrier and destination.

International Shipping

We ship globally.

Please note:

  • International orders may be subject to duties, taxes, and import fees
  • These charges are the responsibility of the customer
  • Delivery times may vary due to customs processing

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

Shipping Delays

RIKAI is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather or unforeseen circumstances

Incorrect Shipping Information

Please ensure all shipping details are correct at checkout.

RIKAI is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

RIKAI is not responsible for lost or stolen packages once they have been marked as delivered.

If you experience an issue, please contact the shipping carrier directly. We will do our best to assist where possible.

Contact

For any shipping-related questions, please contact: support@rikai.us